“Karens for Hire”—slogan, “We Karen so you don’t have to”—promises “to harness the power of accomplished complainers in the service of beaten-down customers, abused tenants and anyone else with a dispute that outstripped their own capacity to carp.”

Cutting through customer service doom-loops by calling in a ‘Karen’

Steve Hendrix writes this for The Washington Post as a lighthearted story about a plucky startup seeing a problem and fixing it. Doing well by doing good. American entrepreneurial spirit at its finest.

But this is also a story about American society being fundamentally broken.

Mitch W @MitchW