Seems like the super-efficiency that made Southwest a great airline in good conditions is making it a nightmare now. Super-efficient businesses have no slack in emergencies.
Daring Fireball: Southwest Airlines Has Fallen Apart
We saw that with some household supplies in 2020. And we’re still seeing it in healthcare today. Our healthcare system was designed to serve the healthier population of 2019 (and it served even them poorly, while increasing wealth for shareholders). US healthcare has been operating in emergency gear for almost three years now.