Saturday, May 27, 2023

A national eating disorder hotline fired its staff and replaced them with a chatbot, four days after the workers unionized.

The staff weren’t asking for money. They wanted adequate staffing and more training.

Callers to the hotline often spoke with staff who could emphasize because the staff had their own personal experience with eating disorders.

The chatbot isn’t even AI. It’s just a scripted bot.

Via jwz, who says: “Perfectly normal, non-dystopian timeline.”