"… how is it that some AI's users describe their experience as a hellish ordeal, while others delight in the ways that AI is changing their lives for the better?"

Cory Doctorow:

The answer is contained in the concept of “centaurs” and “reverse centaurs,” found in automation theory:

https://pluralistic.net/2025/05/27/rancid-vibe-coding/#class-war

A “centaur” is a human being who is assisted by a machine (a human head on a strong and tireless body). A reverse centaur is a machine that uses a human being as its assistant (a frail and vulnerable person being puppeteered by an uncaring, relentless machine).

Also: AI is a bubble. When it bursts it will leave behind a wealth of useful tools and skilled workers, but at terrible cost.